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Purpose

Shared Services involves the consolidation and redesign of business processes into major service centers. The objective of these Shared Services centers is to deliver the optimum in cost-effective, high quality services, with the initial emphasis on financial services.

The goal of the Division of Shared Services is to consolidate and redesign business processes into a major service center, so that the optimum service can be delivered in a cost-effective, high-quality environment, and, ultimately, achieve organizational effectiveness.

Overview

At the October 20, 2004 meeting of the County's Guiding Coalition (GC), the GC voted to endorse the Shared Services initiative developed by one of the strategy teams convened by the GC to develop new strategies and objectives as updates to the County Strategic Plan.

Private industry and the federal government are rapidly moving to the Shared Services concept.  The drivers of change are process standardization and process improvements.

The initial emphasis of implementation is in the affected department's fiscal services areas including Accounts Receivable, Accounts Payable, Payroll and Procurement.   Once implemented, the departments will benefit from a seamless fiscal operation, consistent accounting procedures, and improved core competency.  Additionally, the departments will achieve cost reduction through economies of scale and skill, and the department head or executive/manager's time will be freed up to focus on main mission priorities.

Key Benefits